About Me: A Journey of IT Excellence and Passion
Welcome to my professional journey! With over 20 years of experience in IT Operations and Infrastructure management, I am a results-driven professional known for my assertiveness, enthusiasm, and goal-oriented approach. My career has been defined by leveraging technology to streamline service operations, increase productivity, and reduce costs.
Technical Expertise and Passion for Excellence
My technical strength lies in IT infrastructure and operational management. I am particularly passionate about delivering exceptional services, with a proven track record in implementing cloud services, disaster recovery policies, and IT security measures. My expertise includes managing AWS and GCP cloud services, ensuring robust disaster recovery, and maintaining compliance with industry standards such as PCI/DSS and ISO27001.
Embracing Agile and DevOps Methodologies
Throughout my career, I have embraced Agile and DevOps methodologies, successfully managing teams and mentoring technical staff. My hands-on experience with CI/CD tools like Git, GitHub, Jenkins, and CodeDeploy has enabled me to build and maintain efficient pipelines, automate processes, and ensure seamless deployment and operation of systems.
Strong Leadership and Effective Communication
I have a proven ability to foster strong relationships with business leaders, third-party partners, and team members. My leadership and communication skills have been instrumental in managing teams of up to 50 technical staff, overseeing budget management, and ensuring successful project delivery. My roles have included collaborating with software development teams, product managers, and business owners to secure development, UAT, and production environments.
Diverse IT Operations and Hands-On Technical Skills
My hands-on technical skill set spans systems management (Windows Server, Linux Server), server configuration and optimization (IIS, Apache, Nginx), scripting (Bash, Python), database management (MSSQL, MySQL, MariaDB), and infrastructure automation (Chef, Puppet, Jenkins, Ansible). I have extensive experience with containerisation (Docker, Kubernetes), monitoring/alerting tools (Zabbix, Nagios, Splunk), and SAN management.
Commitment to Service and Continuous Improvement
I am committed to service excellence and continuous improvement. My experience includes implementing service level agreements, managing incident response with tools like Zendesk and ServiceNow, and working in ITIL and Agile environments. I have a strong background in security standards implementation, including ISO27001 and PCI-DSS, and excel in change management processes.
Let’s connect and explore how my expertise can drive your organisations success.